Return & Refund Policy

Deep Shine Jewellers - Return & Refund Policy

At Deep Shine Jewellers, we take pride in offering high-quality jewelry and watches. However, if you're not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• The return request must be initiated within 14 days] of receiving your order.
• Custom or personalized jewelry items are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return

To request a return:

1. Contact our support team at [your support email] with your order number and reason for the return.
2. We will provide you with a return authorization and shipping instructions.
3. Ship the item back to us in its original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 2-3 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a mistake on our part.

4. Exchanges

• If you would like to exchange an item for a different size or style, please initiate a return and place a new order for the desired item.
• Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue. We will replace the item or issue a full refund at no additional cost.

6. Non-Returnable Items

• Personalized or engraved jewelry.
• Items purchased during clearance or final sale promotions.