FAQs

1. What type of jewellery and watches do you sell?

We offer a wide range of men’s and women’s jewellery, including rings, necklaces, bracelets, earrings, and luxury watches. Our collection features high-quality materials such as gold, silver, stainless steel, and gemstones.

2. Are your jewellery and watches made from precious metals?

Yes! We offer both genuine gold and silver jewellery, as well as high-quality plated and stainless steel options. Each product description specifies the material used.

3. Do your products come with a warranty?

Yes, we offer a warranty on select jewellery and watches. Warranty details vary by product and will be mentioned in the product description.

4. How do I take care of my jewellery and watches?

To maintain the shine and longevity of your pieces:

• Avoid exposure to harsh chemicals (perfumes, lotions, and cleaning agents).
• Store in a dry place, preferably in a jewellery box.
• Clean regularly with a soft cloth to maintain its lustre.

5. Do you offer custom or personalized jewellery?

Yes! We offer custom engraving and personalized jewellery on select items. Please contact us for more details on customization.

6. What payment methods do you accept?

We accept major credit/debit cards, Yoco pay, and other secure payment options available at checkout.

7. Do you offer worldwide shipping?

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. Please check our Shipping Policy for more details.

8. Can I return or exchange my purchase?

We accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original packaging. Please visit our Return & Refund Policy for more details.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment’s progress.

10. How can I contact customer support?

You can reach us via email through our website’s contact form. Our team is happy to assist with any inquiries.